Abstract: . . .  Diligence Required for OS Migration , March 2005 Windows Small Business Server 2003 Is Top Software Server Choice for SMBs , June 2004 Page 24 © Copyright 1997-2005. Yankee Group Research, Inc. All rights reserved. www.yankeegroup.com Yankee Group believes the statements contained in this publication are based on accurate and reliable information. However, . . .
. . .  617.956.5005 info@yankeegroup.com EMEA 55 Russell Square LONDON WC1B 4HP UNITED KINGDOM T 44.20.7307.1050 F 44.20.7323.3747 euroinfo@yankeegroup.com North America 260 Terence Matthews Crescent, Suite 200 KANATA, ONTARIO, CANADA K2M 2C7 T 613.591.0087 F 613.591.0035 canadainfo@yankeegroup.com Decision Services  . . .
. . .  technicians responded to 491 calls per month compared with 138 Linux help desk calls (see Exhibit 9). Exhibit 9. Windows and Linux Help Desk Calls Source: Yankee Group 2005 North American Linux and Windows TCO Comparison Survey 0 10 20 30 40 50 60 Percent of calls that require complete backup and restore Percent of calls . . .
. . .  Upgrades , March 2004 Yankee Group DecisionNotes Linux Is a Strong Contender, but Windows Is Still the Number-One Server OS , April 2005 How SMBs Should Choose Between Linux and Windows , March 2005 Think Before You Migrate: Due Diligence Required for OS Migration , March 2005 Windows Small Business Server 2003 Is Top Software Server Choice for SMBs , June . . .
. . .  tactical comparison and strategic analysis of industry-specific metrics. This detailed and highly segmented tool provides discrete proprietary and performance data, as well as blended metrics interpreted and normalized by Yankee Group analysts. Surveys  . . .
. . .  the Number-One Server OS , April 2005 How SMBs Should Choose Between Linux and Windows , March 2005 Think Before You Migrate: Due Diligence Required for OS Migration , March 2005 Windows Small Business Server 2003 Is Top Software Server Choice for SMBs , June 2004 Page 24 © Copyright 1997-2005. Yankee Group Research, Inc. All rights reserved.  . . .
. . .  Technology Hardware, Software & Services. Decision Instruments Yankee Group offers a full portfolio of technology and market forecasts, trackers, surveys, and total cost of ownership (TCO), return on investment (ROI), selection and migration tools. Decision instruments provide our clients the data required to compare, evaluate or justify strategic and tactical decisions—a hands-on perspective . . .
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